Home > Return and Refund Policy

Refund Policy:

We offer a 7-day refund policy from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund. To be eligible for a refund, your jewelry item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return Process:

To initiate a return, please contact our customer service team at info@dreamyjewels.in with your order number and the reason for the return. Our team will guide you through the return process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions:

Please note that certain items, such as personalized or custom-made jewelry, may not be eligible for return unless they are defective or damaged upon arrival.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions about our refund and return policy, please contact us at info@dreamyjewels.in. We are here to assist you and ensure that your shopping experience with Dreamy Jewels is exceptional.